In December 2013, the practice introduced an emergency clinic service. This was in response to patients stating they were unable to get an urgent appointment.
The current policy is as follows:
50% of all GP appointments are made available to pre-book in advance, with the remaining 50% being released on the day.
The policy for our Advanced Nurse Practitioners (ANPs), is slighty different. Their first three appointments are ‘Review’ slots, which the ANPs book into themselves if on seeing a patient, they consider it necessary to see the patient later for a review. The Reception team can also book into these slots if a patient is requiring a sick note or it is a medication request. Note, these slots are not for medication reviews. The following three appointments are then pre-bookable, just like the GPs with the remaining appointments released on the day.
Once all GP and ANPs appointments are used, the Emergency Clinic (EC) comes into force as follows:
If you ring before 12 noon and there are no pre-bookable appointments left for the day, you will be booked into the AM Emergency Clinic. The Receptionists have been requested by the Doctors to ask for a brief outline of your problem, which will be added to the appointment. Should all the AM EC appointments be used up, you will be placed onto a telephone triage list, which is explained in detail next.
Ringing after 12 noon means you will be placed onto a telephone triage list, which is managed by the emergency doctor. At this time, the receptionist will ask for a brief outline of your problem and add it to the triage slot. The main reason for this is so the emergency doctor can prioritise those patients to telephone first.
The emergency doctor has his own dedicated clinic after the telephone triage, which he will book you into, if he considers it necessary after ringing you. Alternatively he will arrange a convenient appointment for you within the following few days or provide you with advice about what to do including if your problem changes.