“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
The Friend and Family Test – it is a question we could ask of any service we might use. In the NHS this is a question we use to assess the quality of healthcare.
There are Friends and Family cards in the waiting room at both surgeries and in each Consulting and Treatment Room. Help yourself to one or ask the doctor or nurse for one at the end of your appointment. You can leave it in the Friends and Family box on the table in the waiting room.
Please reward us when we have done well but shows us also where we need to improve further.