Derwent Valley Medical Practice

20 St Marks Road, Derby DE21 6AT
81 Sitwell Street, Spondon, Derby DE21 7FH

Statement of Purpose

The Practice Mission is:

To provide all our patients with a high standard of modern primary care in a friendly environment.

Our aims are to:

  • Ensure ease of access for all patients to all our services
  • Provide care in modern purpose-built and appropriately equipped premises

Provide safe care to our patients by:

  • Ensuring cleanliness and adequate infection control in our premises
  • Practicing evidence-based health care
  • Auditing and reviewing our services to promote a culture of continuous improvement
  • Providing care which is clinically safe and cost-effective
  • Maintaining the dignity of each patient by providing them with the opportunity for giving feedback and becoming involved in the development of services
  • Not discriminating between patients on the grounds of age, gender, sexual orientation, health or disability, or personal belief
  • Listening to the needs of our patients, being approachable and flexible in trying to meet their needs
  • Assessing all patients at risk of harm and ensuring adequate safeguarding is in place
  • Responding to the rights of our patients to excellent care and encouraging them to take up their responsibilities for their own health and towards our staff
  • Working as a team for the benefit of all our patients
  • Seek and act upon feedback and suggestions made by our patients to improve the quality of our service
  • Work with our Patient Participation Group colleagues to ensure our Practice meets the needs of our patient population

Listening and promoting communication between members of our Primary Health Care Team by

  • Being open
  • Promoting a ‘No blame’ culture
  • Ensuring an adequate ‘whistle blowing’ policy is in place
  • Promoting a relaxed and safe working environment for all members of our staff
  • Adopting the NHS ‘Zero Tolerance’ standards of behaviour towards our staff
  • Ensuring our Partners and staff have the opportunity to develop their own skills, talents and levels of job satisfaction while working in our organisation