Access to services by people with disabilities
The Practice has done its utmost to be easily accessible and user-friendly for our disabled and wheelchair-bound patients. There are designated parking spaces in the car park at each surgery and access to and within each building is compliant with legislation.
A wheelchair is available for those with difficulty in walking – this can be obtained through our Reception Staff. There are also toilet facilities for the disabled on the ground floor at each surgery.
If you experience any problems please speak to our Reception Staf who will do their utmost to assist you.
Other access issues
Prams and bicycles
Prams and bicycles may be left in the outer foyer of the main entrance to each surgery at your own risk.
All dogs, with the exception of assistance dags, should be left outside the building. Those requiring an Assistance Dog to access the building are welcome to do so.
Smoking and food
The building is a non-smoking building and we ask that this be observed.
We would request also that patients do not eat and drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.
We understand you may wish to breast feed your baby when attending the surgery and you are welcome to do so. If you wish to do this somewhere private, please speak to a member of the Reception Staff and we will try to accommodate you. This may be dependent on the availability of an empty room.
Facilities available with the Practice
- Disabled access to all the rooms in the clinical areas of each surgery
- A room for nappy changing at our main surgery (St Mark’s Road)
- A room to discuss matters in private on request
- A comfortable waiting area (our Practice is cleaned and checked every day)
Courtesy to staff and ‘Zero Tolerance’
We will treat our patients with respect, courtesy and will not discriminate against you in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or personal beliefs
Physical violence and verbal abuse is a growing concern. GPs, Practice Nurses and other Practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and Practice staff properly – without violence or abuse.
We support strongly the NHS policy of Zero Tolerance
Anyone either phoning or attending the Practice who abuses any staff member or patient, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the Practice list and be reallocated to another Practice.
In extreme cases we may summon the Police to remove offenders from the Practice premises.
A car park is provided for patients visiting the surgery, with designated parking spaces for the use of disabled patients and for parent and child.
Please park only in the spaces provided and ensure you are not blocking the exit of a doctor who may be called out on an emergency.
Please note that no responsibility can be accepted by the Practice for damage caused to any vehicle using the car park.
Information about the Practice
The Practice is committed to providing you with relevant information about our services. The following sources are available:
- During your appointment with the doctor or nurse
- Posters in the waiting rooms at each surgery
- Practice Leaflet
- Practice Booklet
- Members of Reception Staff
- Practice Management
- Practice website
If you require information on a specific topic and are unable to find it, please ask our Reception Staff, who will do their best to help you.