Prescriptions

Online

  • You can order your prescriptions online, please make you request by completing our online form.
  • If you are registered for online services you are able to order your prescriptions through SystmOnline.
  • If you have not yet registered you can register online.
  • Prescriptions can also be ordered via the nhs app, please contact a member of the reception team to support with registration

Prescription Medicines Order Line

The Medicine Order Line (MOL) is a convenient way to order your prescriptions via a dedicated telephone line where you will speak to an experienced Medicine Order Line Operative.

The MOL is one of many ways for you to order your prescriptions. Our aim is to ensure patients are using a service that most suits them. Alternative ordering methods include:

Contact the Medicines Order line on 01158 550 260, Monday – Friday, 08:00-16:00 when you need to request repeat medication.

You can order your prescriptions by emailing the MOL with your name, date of birth, GP surgery and telephone number – one of the MOL operators will call you back within 48 hours to process the prescription request ddccg.southmolonlinerequests@nhs.net for those who would normally call the 0115 number.

When will my prescription be ready?

  • For requests received before 12:00 please allow 48 hours for your prescription request to be managed
  • For request received after 12:00 please allow 48 hours for your prescription to be managed

We currently receive over 100 prescriptions requests each day so it is imperative you use the above time frames to order your repeat prescription before you run out

If the repeat prescription is authorised then the prescription is sent to a doctor so the prescription can be checked and signed. In the majority of cases this is done electronically. Once signed the prescription can be either picked up by your preferred Pharmacy, sent electronically to your preferred pharmacy or collected at the surgery (If you have someone collecting your prescription on your behalf at the surgery they will be required to provide details of your full name, address and date of birth in order to obtain your prescription, this is for security purposes).

If your prescription is not authorised it will require further review by our doctors or clinical pharmacists to make sure that the medicines you have requested can be issued safely. You may be asked to make an appointment for a review of your medication before it can be issued.

Electronic Prescription Service

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • A pharmacy.
  • A dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to Derby and Derbyshire CCG if your complaint cannot be resolved.

For more information visit www.hscic.gov.uk, your pharmacy or GP practice.